Privacy Policy Details
21Bit respects your privacy and is committed to protecting personal information. This page explains how we collect, use and safeguard personal, technical and transactional data when you register, deposit, play or otherwise interact with our services. It sets out your rights, how cookies and tracking are used, and the ways we share data with service providers. Use the account settings or contact support for requests about access, correction or deletion. The policy below describes data handling practices and the steps we take to keep information secure.
Types of data we collect
Personal data
Name, email, date of birth, contact number, address and identity documents submitted for verification. Account credentials and communication records are included in this group.
Technical data
IP address, device identifiers, browser type, operating system, location data and log files generated when you access our site or app.
Transactional data
Deposit and withdrawal records, payment method details, transaction timestamps, game session history and any bonus or loyalty activity linked to your account.
How we use information
Process registrations, verify identity and age, manage deposits and withdrawals, and operate your account. Maintain records for accounting and fraud prevention, administer bonuses and loyalty benefits, and provide customer support. Use aggregated data for analytics to improve product availability and service reliability.
Data protection and security
Access to personal data is restricted to authorised staff and service providers on a need-to-know basis. We apply standard technical and organisational measures to protect data against unauthorised access, loss or disclosure. Retention periods are determined by operational needs and legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to authenticate sessions, remember preferences, detect fraud and analyse site performance. Third-party analytics and advertising partners may place cookies. You can manage cookie settings via your browser or account preferences.
Your rights
Access and correction
Request a copy of personal data we hold or ask for inaccuracies to be corrected. Use account settings or contact support to submit requests.
Deletion and account closure
Request account closure and deletion of personal data where permitted by law. Some transactional records may be retained for legal or accounting reasons even after deletion of an account.
Other rights
Where applicable, you may have the right to restrict processing, object to certain uses and request data portability. Submit requests via your account or our support channels.
Data sharing and third parties
We share data with payment processors, verification and identity services, game providers, analytics vendors and regulatory or law enforcement bodies when required. Third parties process data under contract and are required to maintain adequate protections. Aggregated or anonymised data may be shared for analytics and reporting.
Updates to this policy
We may update this Privacy Policy to reflect changes in operations or legal requirements. Material changes will be published on this page and, when appropriate, notified via your account or email. Check this page for the current policy and the effective date provided in the policy text.